Customer service: 855-967-0102 or info@amerisafemoving.com.
Source: FMCSA guidance on carrier arbitration programs.
The federal arbitration framework
49 CFR 375.211 requires interstate household-goods carriers to offer a neutral arbitration program for certain disputes. It covers loss or damage and certain additional charges billed after delivery. Request the actual transporting carrier’s program summary before agreeing to a move.
When participation is required
The shipper chooses whether to request arbitration. For a qualifying dispute of $10,000 or less, the carrier must participate when the shipper requests it. For an amount above $10,000, the carrier must agree to participate. Read the program terms before accepting binding arbitration.
Obtain the actual program documents
Ask the carrier for its independent administrator, request form, fees, deadlines, cost allocation and decision procedures. Request these details directly from the transporting carrier; its program documents establish the procedures. Keep the bill of lading, written claim, carrier response and supporting records.
Get help locating the program
Contact AmeriSafe using the customer-service details below to identify the carrier and request its arbitration information. This page explains the general framework; it is not the carrier’s complete program or an individual legal determination.