Before an interstate household-goods move, read FMCSA consumer guidance and the documents provided by the transporting carrier. Verify the business arranging the move separately from the carrier that will transport your goods.
This summary is general information. It does not establish current authority, service availability or the terms of an individual shipment.
Documents to request
- The required consumer information, including Your Rights and Responsibilities When You Move
- A written estimate identifying the shipment, services and estimate type
- The bill of lading, inventory and valuation selection
- Carrier contact information, payment terms and arbitration summary
Before signing
- Check names, addresses, dates, inventory and service details
- Disclose access restrictions and valuable or unusual items
- Do not sign blank or incomplete documents
- Retain copies and written changes
Understand the price
Read the binding estimate guide before comparing offers. Additional-service and impracticable-operation provisions mean that a delivery-payment rule is not a blanket cap on all final charges.
Verify the actual carrier
Use official FMCSA registration records for an interstate carrier or broker, matching the legal name and identifiers on the paperwork. For an intrastate move, check the appropriate state requirements. Registration is not a guarantee of service quality.
Claims and complaints
Submit loss or damage claims to the carrier in writing. You can also report a moving complaint through FMCSA consumer guidance. A regulatory complaint does not replace a claim or guarantee compensation. Request the carrier’s arbitration summary for qualifying disputes.
Ask for the actual carrier, complete written terms and copies of all documents before booking. Contact AmeriSafe at 855-967-0102 if you need help identifying the paperwork for your move.