Frequently asked moving questions

Obtain pickup and delivery terms for your shipment in writing. Distance, routing, consolidation and the carrier’s schedule affect timing; this FAQ does not establish a delivery window.

Identify the business arranging your move and the carrier transporting it. Check official registration records, written estimates, valuation terms and complaints before booking.

Ask which legal business is arranging your move and which carrier will transport it. Check current FMCSA authority and make sure the carrier and its acceptance of the estimate are documented before pickup.

Confirm service availability for your exact origin, destination and dates. An interstate registration does not establish service in every state or authority for a move within one state.

Ask about available dates as early as practical. Confirm pickup and delivery terms before making commitments; no last-minute dispatch time is promised here.

Provide an itemized inventory, exact addresses, access conditions, dates and required services. Ask the carrier for its price basis and a written estimate with exclusions and payment terms.

A binding estimate applies to the identified shipment and services. Additional requested services or impracticable operations can affect charges under applicable rules. Confirm the carrier accepts the estimate and read the binding-estimate guide before signing.

Only the written documents establish your inclusions. Check packing, access, fuel and toll treatment, storage, specialty handling, valuation and exclusions with the carrier.

Changes to goods or services and certain delivery access conditions can affect charges. Discuss changes before loading and retain any revised agreement. A binding estimate is not an unconditional cap for every circumstance.

Ask whether a discount is currently offered for your shipment, who qualifies and whether it appears in the written estimate. This page does not establish an available discount.

Tipping is optional. If you choose to tip, base it on your circumstances and the service received; it is separate from the written moving charges.

For an interstate household-goods move, Full Value Protection applies unless you select Released Value in writing. Released Value limits liability to 60 cents per pound per article. Read the valuation guide and obtain the carrier’s terms.

Full Value Protection is a carrier-liability option. The carrier may repair, replace or offer a cash settlement under applicable terms. Obtain the declared-value requirements, deductible and limitations in writing.

Document loss or damage and submit a written claim to the carrier. FMCSA guidance describes a nine-month filing period after delivery. Keep proof of submission; we do not promise a settlement amount or resolution time.

Check the current official registration of the business arranging the move and the actual carrier. Ask for applicable insurance and valuation documents; a registration number alone does not prove every shipment is covered in the same way.

Ask your building for its exact certificate requirements and send them to the proposed carrier before booking. Confirm issuance, limits, any additional-insured wording, fees and timing.

Clear pathways, identify fragile and valuable items, label packed boxes and confirm parking and building access. Ask the carrier for shipment-specific preparation instructions.

Review the estimate, bill of lading, inventory, valuation election and delivery paperwork. Keep copies and do not sign blank or incomplete documents.

Ask about available storage, facility conditions, access, valuation, storage charges and redelivery terms. Obtain a written change to the service arrangement before relying on storage.

Ask the carrier for its prohibited-items list before packing. Disclose hazardous, perishable, living or unusually valuable items and arrange appropriate transport or disposal.

Ask the carrier which teams and vehicles are planned for pickup and delivery, and whether consolidation or transfer is involved. Do not assume the same crew handles both ends.

Confirm whether the exact local move is available and which carrier would perform it. Moves within one state follow that state’s requirements; interstate registration alone does not establish local authority.

Ask the proposed local carrier for its price basis, minimums and written terms. Compare the same inventory, access and service scope rather than assuming a standard hourly or fixed rate.

Obtain a written estimate for the exact inventory, addresses and services. Read the estimate type, exclusions and process for additional charges in the binding-estimate guide.

The carrier must confirm the shipment-specific schedule. This page does not publish a guaranteed cross-country duration.

Ask whether expedited service is available for your dates, whether it uses a dedicated vehicle and what delivery commitment is made in writing. Confirm charges and exceptions.

Ask whether storage is available for your shipment and request written details of the facility, conditions, access, valuation and redelivery.

Confirm the storage price basis, minimum period, access fees, handling and redelivery charges. Obtain the complete written scope before agreeing.

Ask the facility or carrier for its access rules, notice period and any charges. Do not assume walk-in access or partial redelivery is available.

Disclose the piano’s type, dimensions, value and access at both addresses. Confirm specialist handling, equipment, packing and valuation with the proposed carrier in writing.

Provide photographs, dimensions, condition and value for each antique. Confirm the carrier’s experience, packing method, transport conditions and valuation terms for your shipment.

Disclose the artwork’s dimensions, medium, value and handling requirements. Obtain written confirmation of suitable packing, transport conditions, valuation and any installation services.

Confirm the table’s type, dimensions and access. Ask who performs disassembly and reassembly, whether leveling or refelting is included, and how those services are priced.