Damage on AmeriSafe moves is rare. But when it happens, we resolve every claim quickly, fairly, and in writing. This guide walks through the process.
If you need to file a claim, contact your senior coordinator as your first step, most claims are resolved within 30–45 days of filing.
When to file
Note any visible damage on the bill of lading at delivery, before the crew leaves. For damage discovered after the crew leaves, you have 9 months from delivery to file a written claim under federal interstate-moving regulations.
How to file
Email info@amerisafemoving.com or call your senior coordinator. We will email you a claim form with everything we need, usually completed in 15 minutes.
What to include
- Your move number and customer name
- A description of the damage or missing item
- Photos of the damage (close-up + wider context)
- Original receipt, appraisal, or replacement-cost estimate where applicable
- Your protection election (released, full-value, or third-party)
What happens after you file
Our claims team reviews the submission within 5 business days, may request additional information, and proposes a resolution within 30 days of receiving a complete claim file.
Typical resolution timeline
Most claims are resolved within 30–45 days of filing. Resolutions can include repair, replacement, or cash settlement at your election. We pay claims in writing and ship checks within 10 business days of resolution.
Need to file a claim? Email info@amerisafemoving.com or call your senior coordinator at 855-967-0102. We will resolve it as quickly as possible.