Keep your inventory and delivery paperwork, photograph damage and identify missing items. File a written claim with the transporting carrier using its instructions.
This guide does not promise a settlement amount or an AmeriSafe resolution deadline. The applicable valuation election, facts and carrier response determine the outcome.
Act promptly
FMCSA liability guidance states that a written claim can be filed within nine months following delivery. Confirm the applicable deadline and retain proof of submission; do not wait for informal conversations to resolve the issue.
Identify the carrier
Use the carrier named on the bill of lading. If you need help locating its claims contact, contact AmeriSafe at info@amerisafemoving.com or 855-967-0102. A phone call or delivery notation alone does not replace a written claim.
What to retain
- Estimate, bill of lading, inventory and valuation election
- Item descriptions, photographs and supporting receipts or appraisals
- Written description of the loss or damage and amount claimed
- Submission confirmation and correspondence
Review the response
Ask for a written acknowledgment and keep any requests for additional evidence. Review the offered remedy against the applicable valuation terms. Do not assume that you can elect cash, repair or replacement in every case.
If the claim remains disputed
Request the carrier’s arbitration program summary and consider other available remedies. The arbitration guide explains the general federal framework; the actual program documents provide procedure and fees.
Ask for the actual carrier, complete written terms and copies of all documents before booking. Contact AmeriSafe at 855-967-0102 if you need help identifying the paperwork for your move.