Deposits and the 72-hour refund window
When you book an interstate move with AmeriSafe Van Lines, your deposit reserves a crew, equipment, and a place in our dispatch schedule for your dates. Because of those scheduling and routing commitments, your deposit (or reservation fee) is non-refundable, unless you notify AmeriSafe Van Lines in writing within 72 hours after signing your Bill of Lading.
If you cancel in writing within that 72-hour window, your deposit is refunded.
Cancellations after 72 hours
If you cancel after the 72-hour window has passed, your deposit is no longer refundable as cash. Instead, you receive a credit for the amount of your deposit toward future interstate moving services.
This credit may be used by the cardholder within 12 months from the date of cancellation.
How to request a refund or cancel
All cancellations and refund requests must be made in writing. You can submit your request through our cancellation request form, or by emailing cancel@amerisafemoving.com. Please include your full name and your job or order number so we can locate your move quickly.
Refund processing
Approved refunds are processed by the next billing cycle.
Questions
If you have any questions about this policy or your specific move, contact AmeriSafe Van Lines at 855-967-0102 or info@amerisafemoving.com. AmeriSafe Van Lines is a licensed interstate motor carrier and moving broker, USDOT 3341650, MC 1066696.
This page summarizes our refund policy for general information. It does not replace the cancellation and refund terms in your signed binding estimate and Bill of Lading, which control in the event of any conflict.
Need to cancel a booked move? Use our cancellation request form.